Refund policy
KLYNCHO® Return, Exchange & Refund Policy
At KLYNCHO®, we want you to love your streetwear. We aim to provide a smooth shopping experience with a fair and transparent return and exchange process. Please read our policy carefully before placing an order.
1. RETURN & EXCHANGE WINDOW
Customers may request an eligible return or exchange within 7 calendar days of receiving their order.
All requests must be submitted within this period and are subject to verification and approval by our team, except where applicable law provides otherwise.
2. PRODUCT ELIGIBILITY CONDITIONS
To qualify for a return or exchange, the product must meet the following conditions:
• The product must be unworn, unwashed and unused.
• Original tags and brand packaging must be intact, where applicable.
• The product must be free from stains, perfume marks, deodorant marks, damage, alterations or signs of use.
• The product must be returned in its original condition.
• A valid Order ID or proof of purchase must be provided.
Products showing signs of wear, washing, misuse, alteration or customer-caused damage may be rejected after inspection, where legally permitted.
3. SIZE EXCHANGE POLICY
We offer size exchanges subject to product availability and approval.
• Size exchanges are limited to the same product and design in another available size, unless otherwise approved by our team.
• The requested replacement size must be in stock.
• Exchange requests must be submitted within 7 calendar days of delivery.
• If the requested size is unavailable, our team will contact you to discuss the available options.
• Any applicable exchange shipping charges will be communicated before the exchange is confirmed.
All exchanges are subject to product eligibility and quality inspection.
4. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS
If you receive a damaged, defective or incorrect product, please contact us within 48 hours of delivery.
To help us verify the issue, please provide:
• Your Order ID.
• Clear photographs or videos showing the issue.
• An unboxing video, if available.
Our team will review your request and may ask for additional information where reasonably necessary.
If the issue is verified, we will arrange an appropriate resolution in accordance with applicable law and our fulfilment process.
An unboxing video is helpful evidence, but the absence of one will not automatically disqualify an otherwise genuine claim.
5. NON-RETURNABLE ITEMS
Returns or exchanges for change of mind may not be accepted for:
• Accessories and innerwear, where applicable.
• Products purchased during clearance or final-sale promotions, where the exclusion was clearly disclosed before purchase and is legally permitted.
• Products that have been worn, washed, altered or damaged after delivery.
• Products returned without required original tags or packaging.
These exclusions do not limit any rights customers may have under applicable consumer protection laws, including remedies for defective, damaged, misdescribed or incorrectly supplied products.
6. REFUND PROCESS
Once an approved return reaches us, our team will inspect the product.
Refunds will be initiated after the returned product passes quality inspection, subject to applicable law and the payment provider's processing requirements.
PREPAID ORDERS:
Eligible refunds will be initiated to the original payment method. Please allow approximately 5–7 business days after refund approval for processing. The actual time taken for the amount to reflect in your account may vary depending on your bank or payment provider.
CASH ON DELIVERY (COD) ORDERS:
Approved refunds will be processed through a verified refund method, such as a UPI-linked account or another mutually agreed method, subject to verification.
STORE CREDIT:
Store credit may be offered as an alternative where appropriate and accepted by the customer. It will not replace a refund or other remedy where such a remedy is legally required.
SHIPPING CHARGES:
Original shipping charges may be non-refundable for eligible change-of-mind returns where legally permitted. This exclusion will not apply where a refund of shipping charges is required by applicable law or forms part of the resolution for a verified fulfilment error.
7. RETURN SHIPPING & PICKUP
Once a return or exchange request is approved, our team will share the return instructions.
Pickup availability and timelines depend on the courier service and the delivery location. We will communicate the applicable arrangements after approval.
For verified damaged, defective or incorrectly supplied products, return shipping costs will be handled in accordance with applicable law and the resolution offered.
For change-of-mind returns or size exchanges, any applicable return shipping charges will be communicated before the request is confirmed.
Please do not ship any product back without receiving return instructions from our support team.
8. HOW TO REQUEST A RETURN OR EXCHANGE
We have made the process simple and convenient. You can initiate your request through Email or WhatsApp.
OPTION 1: EMAIL SUPPORT
Email: klynchoclothing@gmail.com
Please include the following details in your email:
• Order ID.
• Registered mobile number.
• Reason for return or exchange.
• Preferred replacement size, if applicable.
• Clear product photos or videos if the item is damaged, defective or incorrect.
OPTION 2: WHATSAPP SUPPORT
WhatsApp: +91 9203959021
Submit your request directly through WhatsApp using the link below:
https://wa.me/919203959021?text=Hi%20KLYNCHO%20Support%2C%20I%20would%20like%20to%20request%20a%20return%20or%20exchange.%0AOrder%20ID%3A%20%0AReason%3A%20%0APreferred%20Size%20(if%20applicable)%3A%20
Please share your Order ID, registered mobile number and reason for your request.
For damaged, defective or incorrect products, please attach clear photos or videos showing the issue.
IMPORTANT INFORMATION:
• Requests must be submitted within 7 calendar days of delivery, except where applicable law provides otherwise.
• All requests are subject to verification and approval.
• Products must meet the eligibility conditions stated in this policy.
• Please wait for confirmation and return instructions before shipping the product.
• Our support team will review your request and guide you through the next steps.
9. ORDER CANCELLATIONS
Orders can be cancelled before dispatch, subject to order status and applicable law.
Once an order has been dispatched, cancellation may no longer be possible. However, any return, exchange or other remedy available under this policy or applicable law will remain subject to the relevant conditions.
10. CONTACT US
For return, exchange or refund assistance, please contact us through:
Email: klynchoclothing@gmail.com
WhatsApp: +91 9203959021
WhatsApp Support Link:
https://wa.me/919203959021
Brand: KLYNCHO®
We appreciate your trust in KLYNCHO® and thank you for being part of our community.
